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FAQ & Help

Frequently Asked Questions (FAQ) to help you.
If you can still not find the answer to your question below, please Contact Us.

  1. How do I amend or cancel my reservation?

  2. How can I see how much a hotel room costs?

  3. What does the price include?

  4. We have children; can we get extra beds/cots in the room?

  5. I am unable to access my account. Can you help?

  6. When I tried to book I received an error message.

  7. How do I know if my hotel reservation is confirmed?

  8. I have phoned my hotel and they have no record of my reservation.

  9. I am entering my credit card details, when will my card be charged?

  10. How safe are my Credit Card Details?

  11. Where can I find the address and telephone number of the hotel?

  12. I am at the hotel and the hotel says they cannot find my booking. What do I do?